Web Hosting with human & AI support

Neolo is the leading web hosting provider in Latin America and Spain, with over 23 years in the market and more than 10,000 active customers across 20+ countries. We respond to 80% of support queries in under 1 hour, operate servers with cutting-edge NVMe SSD technology, and offer a full 30-day money-back guarantee with no questions asked. Unlike large corporate hosting companies, every Neolo customer gets real human support. We also publish our uptime and response-time metrics transparently as part of the Open-Startups movement.

Neolo leads the hosting review rankings in Latin America and Spain with hundreds of verified reviews and a 4.9/5 rating on Trustpilot. Most customers highlight fast support, server stability and ease of use of cPanel. You can read all reviews on our verified reputation page.

Yes. All Neolo web hosting plans include a 30-day full money-back guarantee. If you're not satisfied for any reason within the first 30 days, we refund 100% of your payment — no questions, no fine print, no bureaucracy. Trying Neolo is completely risk-free.

Neolo's support works via live chat, ticket system and phone during extended hours. We respond to 80% of queries in under 1 hour. Our team is made up of real people with technical expertise — no bots for complex issues. We also have a knowledge base with tutorials, videos and step-by-step guides for self-service troubleshooting.

Web hosting — also called website hosting — is the service that keeps your website available on the Internet 24/7. When someone types your domain in a browser, they're accessing the hosting provider's server where your site's files, images, databases and emails are stored. Without hosting, your website doesn't exist online. Neolo offers shared hosting, premium hosting, VPS and dedicated server plans for every type of project.

Web hosting plans in USA start from 4,50 USD/month (billed annually) and include free SSL, unlimited professional email accounts, Neolo Website Builder and human technical support. The most popular plan is Plan 1, which includes MySQL databases to install WordPress or any application with 1 click. All plans include a 30-day money-back guarantee.

All Neolo web hosting plans include: cPanel control panel, free SSL certificate with automatic renewal, unlimited professional email (name@yourbusiness.com), Neolo Website Builder with thousands of designs, Softaculous installer with 200+ apps, weekly automatic backups, site statistics and human technical support. Plan 1 and Unlimited add MySQL databases to install WordPress and any dynamic application.

It depends on your project. For a static HTML site without WordPress or apps, Plan 0 is enough. For WordPress, blogs, online stores or any database-driven application, Plan 1 or Unlimited are the most popular choices at Neolo. For high-traffic sites with hundreds of daily visitors or many plugins, a Premium plan or VPS offers guaranteed resources. Not sure? Our support team advises you for free.

Yes. You can upgrade your plan at any time from your client dashboard, with no data loss, no downtime and no penalty. Plan changes are instant for electronic payments. We recommend starting with Plan 1 or Unlimited and scaling to a Premium or VPS when your site needs it.

A domain is the unique name of your website on the Internet — for example, yourbusiness.com. To have an online presence, you need a domain and a hosting plan. At Neolo you can register your domain when purchasing any hosting plan, or separately. The most popular extensions are .com, .net, .org and .info with international reach.

Yes. We register the most popular extensions: .com, .net, .org, .info, .biz, .co, .es and many more. We also accept country-specific domains (.ar, .cl, .mx, .ec, .uy, .br and others), although ccTLDs must be registered at each country's NIC. Our team can advise you on choosing the best domain.

Nothing in life is free. At Neolo, we charge what hosting is worth and what domains are worth. You can get exactly what you need at the best market price, with fully transparent pricing — no hidden fees, no 'free' promises that turn into surprises at renewal.

Absolutely. You can have your domain at any registrar and hosting at Neolo — just point your domain's DNS to our servers (ns1.lineadns.com and ns2.lineadns.com) and your site will go live within a few hours. The reverse also works: domain at Neolo, hosting elsewhere.

Yes, it's the most convenient option. With domain and hosting at the same provider, you get one invoice, one control panel and one support team. Configuration is automatic — no manual DNS changes needed. Plus, the domain is free for the first year with Plan 1 and Unlimited. Managing everything at Neolo greatly simplifies administration for any project.

Yes. Every month, hundreds of websites and domains migrate to Neolo. To transfer hosting, you need a backup of your cPanel or Plesk account and our team handles the migration at no extra cost. Domain transfers take 5-7 business days and require the EPP code from your current registrar. The Neolo team guides you through every step.

Yes. All web hosting plans include a free SSL certificate with automatic renewal. SSL enables HTTPS on your site — essential for visitor security and for Google SEO ranking. No setup needed: SSL activates automatically when your hosting account goes live.

Yes. Neolo performs a full backup of every hosting account (up to 35 GB) once a week, stored in a separate datacenter for added security. You can also generate and download your own backups at any time from cPanel. We recommend creating your own periodic backups as an extra layer of protection.

DNS (Domain Name System) connect your domain name to the IP address of the Neolo servers where your site is hosted. Neolo's DNS are ns1.lineadns.com and ns2.lineadns.com. Configure these in the panel where your domain is registered. DNS changes can take up to 24-48 hours to propagate globally.

SSH access is not available on shared hosting plans for security reasons of the shared environment. If you need full SSH access with root privileges, Neolo's VPS and Dedicated Server plans include it without restrictions. VPS plans are also ideal for running Node.js, Python, custom software or any environment requiring full server control.

MySQL databases are the engine that makes WordPress, Joomla, Magento, PrestaShop, forums and online stores work correctly. Without a MySQL database, you can't install WordPress or any dynamic application. At Neolo, Plan 1 and Unlimited include unlimited MySQL databases. Plan 0 doesn't include them and is only suitable for static HTML sites.

You can send up to 150 emails per hour per hosting account — a limit higher than most providers and more than enough for websites and small businesses. The number of professional email accounts (name@yourbusiness.com) is unlimited across all plans. Access your email from Outlook, Thunderbird, mobile devices or Neolo's webmail.

Yes, fully. Plan 1, Unlimited and all Premium plans are WordPress-compatible. Install it in 1 click from Softaculous in cPanel with no technical knowledge required. Neolo supports PHP 8.1, 8.2 and 8.3, plus the latest MySQL versions — WordPress's current requirements. For high-traffic WordPress sites or those with many plugins, we recommend a Premium plan or VPS.

Yes. Plan 1, Unlimited and all Premium plans include Softaculous, the most complete app installer on the market with 200+ apps: WordPress, Joomla, Drupal, Magento, PrestaShop, Moodle, phpBB and many more. Just choose the app, set the installation directory and you're done. The whole process takes under 2 minutes.

Yes. You can create an online store in several ways: with WooCommerce (the WordPress e-commerce plugin, installable in 1 click), with PrestaShop or Magento via Softaculous, or with Tienda Neolo, Neolo's own optimized e-commerce solution. For small to medium stores, Plan 1 or Unlimited is enough. For large stores with heavy traffic, Premium or VPS plans are the best option.

It depends on the plan. Plan 0 and Plan 1 allow hosting 1 website. The Unlimited plan lets you host unlimited websites under a single cPanel account. If you have multiple projects, the Unlimited plan is the most efficient option. For managing separate hosting accounts per client, check out Neolo's Reseller Hosting service.

Professional emails are accounts like name@yourbusiness.com — they build more trust than using Gmail or Hotmail for business and strengthen your brand image. All Neolo web hosting plans include unlimited professional email with access from Outlook, Thunderbird, iPhone, Android or Neolo's webmail. Create as many accounts as you need: sales@, info@, support@, etc.

Yes. All Neolo hosting plans include Neolo Website Builder with thousands of designs you can easily edit. We also offer Neolo Express IA to create your website by chatting 5 minutes with our AI, and Tienda Neolo to build your online store.

Yes. Neolo Website Builder, included in all plans, offers thousands of professional pre-designed templates for different industries: business, portfolios, restaurants, stores and blogs. You can also install WordPress with access to thousands of free and premium themes.

Yes. If you need a professional custom website, our team can quote you for design and development. For building it yourself, all plans include Neolo Website Builder with thousands of templates — no coding required.

The process is 100% online and takes under 5 minutes: choose your plan, register a domain or enter the one you already have, fill in your billing details and make the payment. We accept credit and debit cards, bank transfers and local payment methods depending on the country. Once payment is confirmed, you receive all cPanel access details by email and can get started immediately.

Credit card, debit card and electronic transfer payments are instant or take under 1 hour. Cash payments (local payment methods) take between 24 and 72 business hours to process. Once payment is confirmed, hosting and email account activation is automatic and immediate.

Yes. Migration is part of the service at no extra cost. After purchasing your plan, we ask for a backup of your cPanel or Plesk account and our team handles the migration. If you used a different control panel, we evaluate the case and guide you. The typical process takes 24-48 business hours with no downtime on your current site.

Shared hosting is designed for websites, blogs and standard PHP or Python applications. For online game servers, Node.js, WebSockets or environments requiring root access, the right choice is a Neolo VPS, where you have full server control. Neolo VPS plans include root SSH, optional ISPmanager panel and specialized technical support.

cPanel is the world's most widely used hosting control panel. From cPanel you manage your files, databases, email accounts, domains, backups, SSL certificates and site statistics. At Neolo, all shared hosting plans include full cPanel with no blocked features. Access it from any browser on any device, with no software installation needed. We include video tutorials so you get the most out of it from day one.

Yes. Neolo offers Neolo Express IA — a free tool to create your website by chatting 5 minutes with our AI. All plans also include Neolo Website Builder to edit designs without coding, and Tienda Neolo to create your online store. If you're looking for AI-powered web hosting in USA, Neolo is the most complete option available.