Support that responds to you first.
80% of tickets are answered in under 1 hour. But if you want to be first in line, now you can.
Quality support since 2002
Standard vs. Priority
Standard support is already great. Priority puts you first.
| Feature | Priority Support | Standard Support |
|---|---|---|
| Average response time | First in line | |
| Tickets answered in < 1 hour | ||
| Automatic priority on all tickets | ||
| Applies to all Neolo services | ||
| Unlimited tickets | ||
| 24/7 AI chat | ||
| 7-day-a-week support | ||
| Full knowledge base | ||
| Additional cost | USD 199/year | Free |
Ideal if your business depends on the web
If one hour of downtime costs more than USD 199, it makes sense.
Online stores
Every hour down is revenue lost. Your tickets go first.
Companies & SMBs
Your web presence is critical. You can't wait in the general queue.
Web agencies
You manage multiple clients. A production issue needs an answer now.
Ad campaigns
When you're spending on ads, your site needs to be flawless.
Educational platforms
Live classes, exams, submissions. Timing matters.
Production projects
APIs, software, apps. Any downtime has real impact.
One plan. No nonsense.
Annual billing. Immediate activation. Cancel anytime.
Prices in US dollars · USD
- Automatic priority on all your tickets
- Applies to all Neolo services
- Unlimited tickets
- 24/7 AI chat included
- 7-day-a-week support
- Immediate activation
- Annual renewal · cancel anytime
Everything you need to know
It's an add-on that automatically puts all your tickets at the front of the support queue — no special steps needed. The same team as always, but serving you first.
Yes. A single subscription covers all active hosting, domain, and tool services in your account.
No. Open as many tickets as you need. Priority applies to all of them, always.
Standard support answers 80% of tickets in under an hour. Priority ensures you're always first, which matters during campaigns, launches, or peak traffic periods.
From your client panel at clientes.neolo.com. Activation is immediate — your very next ticket will have priority.
Yes, annually. You can cancel anytime from the client panel, no penalties.
24/7 AI chat is included in all hosting plans, with or without Priority Support. Priority adds queue priority for support system tickets.
Yes, and that's the ideal use case. One subscription covers all your services — no extra charge per service.